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2008 Wild Wild West Regional Conference February 24 - 28, 2008 at the Hilton Sedona Resort & Spa Sedona, Az
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Wild, Wild West! 2008 Workshop Abstracts
Advanced Contact Center: Enabling Unified Communications and Multimedia Presenter: Paul Lutz
A corporate decision to implement a Unified Communications (UC) strategy can add powerful benefits to your contact center. This session will review the evolution from multimedia to multimodal capabilities and where that path is leading.
Running Nortel Voice over Any Data Network Presenter: Matt Yeagle
Enabling voice to run over any data network is pretty easy. Put to make it run like your old TDM voice system is a different story. It takes knowledge of both voice and data technology, planning and coordinate to get the availability and supportability from your new VOIP communications system. See what you need to consider when you plan to converge your voice onto your data networks. What changes do you need to make to the data infrastructure, who supports it and how do you make dial tone always there like it has been for years.
CS 1000 Updates: 5.0, 5.5 and Disaster Recovery Solutions Presenter: Mark Bridge
What's new in CS 1000 Release 5.0 and 5.5? How can you take advantage of new technology and features of advancing IP telephony product line? Come and learn about all the new features and capabilities of the latest Nortel CS 1000 software and hardware release and just to keep you interested, we will throw in ways to make your VOIP solution fully available with Disaster Recovery solutions that are enabled in these two Nortel releases.
BCM 50 3.0/BCM 4.0 Update Presenter: Jeff Sweatland
Learn more about what is new with the Business Communications Manager 50 Release 3.0 and release 4.0 for the BCM200/400. Get a good understanding of what features have been added to the releases and how they can help in your business. New features in the VoIP space add some fantastic capabilities to your branch or small office locations.
Nortel’s Product Lifecycle Management: What EOL Really Means Presenter: Miesha Stoute
Learn more about how Nortel plans product life cycle, what all the terms mean. We will also look at some Life Cycles of common product and where they are going. Learn when a release of software you are using for your BCM, CS 1000 and other Nortel products will be End of Life and how they will be supported in the future.
E-911 Location ID: Campus, Remote, Nomadic, TDM, VoIP, Hybrid Environments Presenter: Mark Fletcher
Understanding E911 as it applies to enterprise PBX solutions is a critical topic on most telecommunications managers to-do list. This workshop will cover the the E911 system in general as well as the recent enhancements that have been added to the CS 1000 Release 5.00 stream of software. Learn about IP telephone discovery mechanisms as well as on-site notification and caller ID management. Those attending this workshop will have a better understanding of how their environment is affected by E911 as well as a deeper knowledge of the tools that Nortel has to offer to provide solutions to common problems.
Securing Your IP Telephony Environment Presenter: Brian Matthews
If you have deployed a VoIP environment or are looking to do so, you need to be at this workshop. Learn about techniques and products to help you defend your VoIP telephony solution from those unwanted intruders and attacks that can bring the system to its knees.
Planning and Deploying your Unified Communications Network - Critical Considerations Presenter: Matt Yeagle
Thinking about how Unified Communications would help your company, but you’re not too sure how you would go about planning for and deploying a corporate wide UC solution and integrating it with your Nortel telephony infrastructure? This workshop will provide you with all the necessary information that you will need to get started in Unified Communications.
Mobility Solutions Presenter: Jeff Sweatland
Learn about how you can enable your Wireless LAN network with voice. What solutions should you be looking at, and how do you ensure quality of experience for your users?
Why Nortel's Business Optimized Networking Data Portfolio ? Presenter: Peter Ely
If one vendor claimed to have compelling advantages over another across these requirements - wouldn’t you want to investigate more?
Attend this session and hear : 1) How Nortel Data Solutions offer • Up to 7x the resiliency • Up to 20x performance increase • 150% more energy efficient than comparable Ethernet solutions • And provide significantly lower total cost of ownership
2) An introduction to the Business Optimized Networking data portfolio and the role it can play in your network
Telecom Expense Management – An End User Panel Discussion Workshop Presenter: Mary Powell - A-1 Teletronics
Don’t miss this one, it’s scheduled for only one presentation As a part of this year’s Wild, Wild West Conference, Mary Powell, A-1 Teletronics is introducing a NEW and EXCITING end-user panel discussion workshop. The topic will be Telecom expense management. Topics for discussion will include, but are not limited to: Cost saving tips; Outsourcing options; Auditors – internal/external; Contract negotiations; Writing RFPs; Inventory management; Using two maintenance vendors; Dealing with Telcos
CUSTOMER SERVICE Winning & Keeping Customers Presenter: Mary Powell - A-1 Teletronics
The only way to stay ahead of the competition is to be better than them. This presentation will show you how to do that by focusing on customer service. Learn how to talk to customers, what to say and not say, and how to make them feel good. Find out how to set your customers expectations, and then exceed them.
VoIP for the City of Seattle – Lessons Learned (And Still Learning!) Presenter: Stephanie Venrick - City of Seattle
Seattle has a complex Telecommunications Network. Many remote sites utilize Norstars and OPX circuits. The City’s data network consists of CISCO equipment. The reliability of the two networks is excellent. However, many of the remote sites had issues with low volume, static and slow data transmissions. We implemented VoIP to solve the problems. Over 40 locations converted VoIP in 2005 (43 more in 2006). Numerous issues were encountered. This presentation will illustrate how they were resolved. Issues include: analog lines, paging, hardware, T1’s cut-over, infrastructure, QOS, operations, change management, documentation, implementation schedule, staff labor and training.
TM3-CS1000 Telephony Manager Power Hour Presenter: Mike Bendo - eTel Technologies
This presentation will deliver valuable information about the newly released Nortel CS1000 Telephony Manager System Management and Billing suite – TM 3. It will reveal latest updates and patches, features and benefits, tips and tricks, and enhancements from the preceding platform – OTM. Included will be a portfolio overview of the powerful applications now accessible in the latest packaging change, followed by a Q&A session. We will address common misconceptions about compatibility, affordability, migrations, support, and capacity. We will also explore ROI, VoIP and OS compatibility, and provide expert guidance about little-known options and alternatives available on the market.
Successful Wireless Management and Other Compliance Issues Presenter: Amy Bailey – Connections and Scott Jonaz - Telebright
Enterprise wireless expenditures continue to increase. Productivity demands and the advantages represented by Smart Devices, TREO’s, Blackberries and Windows Mobile Devices have made their adoption the corporate norm. Yet the mandate to control expenditures (typically with overburdened and reduced resources) remains the executive command initiative.
In this class we will discuss best practices for wireless management. We will review: Case for Wireless Management Relevance & Urgency Understanding the complexity Defining Success Six Critical Success Factors Measuring Success We will discuss the importance of an acceptable corporate usage policy, and the legal implications of the latest IRS codes, Liability on company owned devices, Text Messaging issues and more.
Nuggets of Knowledge for Newcomers! Presenter: Gail Baugher - Global Knowledge CALLING ALL NEWCOMERS to switch administration! Are you a bit confused about all those LD numbers and wonder what happens in each and which ones YOU really need? Do you need to change passwords, but don’t know how? Isn’t there a shortcut to programming phones? Do all phones have to ring four times before they forward? What are all those SCH messages, and isn’t there a shortcut to looking them up? Can I backspace? What do all those mnemonics mean? If you need quick, must-know nuggets of knowledge for newcomers, then join us for heaps of helpful hints and handouts!!
Understanding SIP Presenter: Tim Barr - Telesource
SIP is emerging as the key interoperability standard for Voice over IP systems. One reason is the ability of SIP to help provide "presence" information: whether a user is connected to the network or not and even where he/she is located.
This is a non-technical session that looks at some technical issues. We will take a look at SIP and how it is supporting converged applications, presence, location, and policy to enhance productivity. We will also explain important elements of the standards body process and the interoperability issues between multiple vendors.
Call Recording Fundamentals: Conversation Recording Methods for Nortel IP,
Digital, and Analog Phone Users
This session describes the different methods of implementing conversation recording in Meridian 1, SL-100, CS 1000, CS 2100, BCM, and Norstar voice networks – regardless of the recording solution’s manufacturer. Whether implementing recording via trunk tap, line tap, DN in monitor mode, ‘in-skin’ solution, or obtaining VoIP data for IP phones, the session discusses pros and cons associated with each interface. Participants learn the groundwork for upgrading or deploying conversation recording systems today and into the future based on their recorded terminals/phones, network architecture, and application requirements.
Wireless-enabled Voice and Other Applications Presenters: Ric Lukasiewicz and Brett Schavey, Meru Networks
WiFi wireless networks have been pervasive in the enterprise for years. However, many have been "networks of convenience." Companies are increasingly finding the increasing reliance of running all applications wired and wirelessly. There are also clear competitive advantages initially experienced for healthcare, retail, wholesale, and education. There is a new technology shift in the industry with 802.11n. We will also discuss implementations of 300mb 802.11n and why clients are deciding where in their installations to not wire and save major cost using 802.11 WiFi wireless.
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