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Wild, Wild West! 2008 Workshop Abstracts

Advanced Contact Center:  Enabling Unified Communications and Multimedia

Presenter: Paul Lutz

A corporate decision to implement a Unified Communications (UC) strategy can add powerful benefits to your contact center.  This session will review the evolution from multimedia to multimodal capabilities and where that path is leading.

Running Nortel Voice over Any Data Network

Presenter:  Matt Yeagle

Enabling voice to run over any data network is pretty easy.  Put to make it run like your old TDM voice system is a different story.  It takes knowledge of both voice and data technology, planning and coordinate to get the availability and supportability from your new VOIP communications system.  See what you need to consider when you plan to converge your voice onto your data networks.  What changes do you need to make to the data infrastructure, who supports it and how do you make dial tone always there like it has been for years.

CS 1000 Updates:  5.0, 5.5 and Disaster Recovery Solutions

Presenter:  Mark Bridge

What's new in CS 1000 Release 5.0 and 5.5?  How can you take advantage of new technology and features of advancing IP telephony product line?  Come and learn about all the new features and capabilities of the latest Nortel CS 1000 software and hardware release and just to keep you interested, we will throw in ways to make your VOIP solution fully available with Disaster Recovery solutions that are enabled in these two Nortel releases.

BCM 50 3.0/BCM 4.0 Update

Presenter:  Jeff Sweatland

Learn more about what is new with the Business Communications Manager 50 Release 3.0 and release 4.0 for the BCM200/400.  Get a good understanding of what features have been added to the releases and how they can help in your business.  New features in the VoIP space add some fantastic capabilities to your branch or small office locations.

Nortel’s Product Lifecycle Management: What EOL Really Means

Presenter:  Miesha Stoute

Learn more about how Nortel plans product life cycle, what all the terms mean.  We will also look at some Life Cycles of common product and where they are going.  Learn when a release of software you are using for your BCM, CS 1000 and other Nortel products will be End of Life and how they will be supported in the future.

E-911 Location ID: Campus, Remote, Nomadic, TDM, VoIP, Hybrid Environments

Presenter:  Mark Fletcher

Understanding E911 as it applies to enterprise PBX solutions is a critical topic on most telecommunications managers to-do list. This workshop will cover the the E911 system in general as well as the recent enhancements that have been added to the CS 1000 Release 5.00 stream of software. Learn about IP telephone discovery mechanisms as well as on-site notification and caller ID management. Those attending this workshop will have a better understanding of how their environment is affected by E911 as well as a deeper knowledge of the tools that Nortel has to offer to provide solutions to common problems.

Securing Your IP Telephony Environment

Presenter:  Brian Matthews

If you have deployed a VoIP environment or are looking to do so, you need to be at this workshop.  Learn about techniques and products to help you defend your VoIP telephony solution from those unwanted intruders and attacks that can bring the system to its knees.

Planning and Deploying your Unified Communications Network - Critical Considerations

Presenter:  Matt Yeagle

Thinking about how Unified Communications would help your company, but you’re not too sure how you would go about planning for and deploying a corporate wide UC solution and integrating it with your Nortel telephony infrastructure?  This workshop will provide you with all the necessary information that you will need to get started in Unified Communications.