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2008 Wild Wild West Regional Conference

February 24 - 28, 2008 at the Hilton Sedona Resort & Spa

Sedona, Az

 

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Sunday February 24, 2008           Registration Desk
     ROOM   Cave/Oak Creek Canyon A Cave/Oak Creek Canyon B Juniper Suite Rm 1055 Oak Suite Rm 1054 Ironwood Suite Rm 1052    
8 AM 9:30 AM           Registration Desk Open
9 AM 4 PM Sunday Professional Development Seminars - $175 Data Center College - Anixter - Fran Loeber and Justin Kozak Nortel IP Signaling Server - Martha Wightman, Global Knowledge  
5 PM 7 PM             Registration Desk Open
7 PM 11 PM Welcome Reception  -  Tequa Ballroom & Patio
                 
Monday February 25, 2008           Registration Desk
7:30 AM 8:30 AM Continental Breakfast - Tequa Ballroom
     ROOM   Cave/Oak Creek Canyon A Cave/Oak Creek Canyon B Juniper Suite Rm 1055 Oak Suite Rm 1054 Ironwood Suite Rm 1052 Nortel Xpress Truck! Open  
8:30 AM 10 AM CS 1000 Updates:  5.0, 5.5 and Disaster Recovery Solutions - Mark Bridge, Nortel   Advanced Contact Center:  Enabling Unified Communications and
Multimedia - Paul Lutz, Nortel
Successful Wireless Management and Other Compliance Issues - Amy Bailey, Connections - Scott Jonaz, Telebright BCM 50 3.0/BCM 4.0 Update - Jeff Sweatland, Nortel  TM3-CS1000 Telephony Manager Power Hour - Mike Bendo e-Tel Registration Desk Open 7:30am - noon
10:15 AM 11:45 AM Nortel’s Prod. Lifecycle Mgmt. What EOL Really Means - Miesha Stoute, Nortel Nuggets of Knowledge for Newcomers! -  Gail Baugher, Global Knowledge Planning and Deploying your Unified Communications Network - Critical Considerations VoIP for the City of Seattle – Lessons Learned (And Still Learning!) - Stephanie Venrick, City of Seattle ***Telecom Expense Management - Mary Powell, A-1 Teletronics  
Noon 1 PM Lunch - Tequa Ballroom
1 PM 2 PM Keynote  - Phil Edholm
2 PM 3:30 PM ***Exhibit Hall Open***       Nortel Xpress Truck! Open  
     ROOM   Cave/Oak Creek Canyon A Cave/Oak Creek Canyon B Juniper Suite Rm 1055 Oak Suite Rm 1054 Ironwood Suite Rm 1052 Nortel Xpress Truck! Open  
3:30 PM 5 PM Running Nortel Voice over ANY data network - Matt Yeagle, Nortel E-911 Location ID: Campus, Remote, Nomadic, TDM, VoIP, Hybrid Environments - Mark Fletcher, Nortel Understanding SIP -       Tim Barr, Telesource Securing your IP Telephony Environment - Brian Matthews, Nortel CUSTOMER SERVICE Winning & Keeping Customers - Mary Powell, A-1 Teletronics  
EVENING Dinner on your own
Tuesday February 26, 2008            
7:30 AM 8:30 AM Breakfast - Tequa Ballroom
8:30 AM 10:30 AM Tech Forum -  Tequa Ballroom
     ROOM   Cave/Oak Creek Canyon A Cave/Oak Creek Canyon B Juniper Suite Rm 1055 Oak Suite Rm 1054 Ironwood Suite Rm 1052 Nortel Xpress Truck! Open  
10:45 AM Noon Successful Wireless Management and Other Compliance Issues - Amy Bailey, Connections - Scott Jonaz, Telebright Nuggets of Knowledge for Newcomers! -  Gail Baugher, Global Knowledge Securing your IP Telephony Environment - Brian Matthews, Nortel E-911 Location ID: Campus, Remote, Nomadic, TDM, VoIP, Hybrid Environments - Mark Fletcher, Nortel  TM3-CS1000 Telephony Manager Power Hour - Mike Bendo, e-Tel Technologies  
Noon 1 PM Lunch -  Tequa Ballroom     
1:30 PM 3:30 PM ***Exhibit Hall Open***        Nortel Xpress Truck! Open  
     ROOM   Cave/Oak Creek Canyon A Cave/Oak Creek Canyon B Juniper Suite Rm 1055 Oak Suite Rm 1054 Ironwood Suite Rm 1052 Nortel Xpress Truck! Open  
3:30 PM 5:00 PM   Advanced Contact Center:  Enabling Unified Communications and
Multimedia - Paul Lutz, Nortel
Mobility Solutions - Jeff Sweatland, Nortel Why Nortel's Business Optimized Networking Data Portfolio? - Peter Ely, Nortel
 
VoIP for the City of Seattle – Lessons Learned (And Still Learning!) - Stephanie Venrick, City of Seattle Understanding SIP -       Tim Barr, Telesource  
6:30 PM ??? Gala  - Tequa Ballroom  
Wednesday February 27, 2008              
7:30 AM 8:30 AM Breakfast - Tequa Ballroom
     ROOM   Cave/Oak Creek Canyon A Cave/Oak Creek Canyon B Juniper Suite Rm 1055 Oak Suite Rm 1054 Ironwood Suite Rm 1052    
8:30 AM 10:00 AM CS 1000 Updates:  5.0, 5.5 and Disaster Recovery Solutions - Mark Bridge, Nortel BCM 50 3.0/BCM 4.0 Update - Jeff Sweatland, Nortel Planning and Deploying your Unified Communications Network - Critical Considerations - Matt Yeagle, Nortel CUSTOMER SERVICE Winning & Keeping Customers - Mary Powell, A-1 Teletronics ***Wireless-enabled Voice and Other Applications - Ric Lukasiewicz and Brett Schavey, Meru Networks  
10:15 AM 11:30 AM Nortel’s Prod. Lifecycle Mgmt. What EOL Really Means - Miesha Stoute, Nortel Running Nortel Voice over ANY data network - Matt Yeagle, Nortel Why Nortel's Business Optimized Networking Data Portfolio? - Peter Ely, Nortel
 
Mobility Solutions - Jeff Sweatland, Nortel ***Call Recording Fundamentals: Conversation Recording Methods for Nortel IP, Digital, and Analog Phone Users - David Wilding, Telstrat   
Noon 1:30 PM BOX LUNCH Canyon Patio - Some box lunches available at 10:30 if you need to hit the road
  *** denotes workshops that are only offered once        

 

Wild, Wild West! 2008 Workshop Abstracts

 

Advanced Contact Center:  Enabling Unified Communications and Multimedia

Presenter: Paul Lutz

 

A corporate decision to implement a Unified Communications (UC) strategy can add powerful benefits to your contact center.  This session will review the evolution from multimedia to multimodal capabilities and where that path is leading.

 

Oak Creek Canyon B

Monday / 8:30AM

Oak Creek Canyon A

Tuesday / 3:30AM

 

 

Running Nortel Voice over Any Data Network

Presenter:  Matt Yeagle

 

Enabling voice to run over any data network is pretty easy.  Put to make it run like your old TDM voice system is a different story.  It takes knowledge of both voice and data technology, planning and coordinate to get the availability and supportability from your new VOIP communications system.  See what you need to consider when you plan to converge your voice onto your data networks.  What changes do you need to make to the data infrastructure, who supports it and how do you make dial tone always there like it has been for years.

 

Oak Creek Canyon B

Wednesday /10:15AM

Oak Creek Canyon A

Tuesday / 3:30PM

 

 

CS 1000 Updates:  5.0, 5.5 and Disaster Recovery Solutions

Presenter:  Mark Bridge

 

What's new in CS 1000 Release 5.0 and 5.5?  How can you take advantage of new technology and features of advancing IP telephony product line?  Come and learn about all the new features and capabilities of the latest Nortel CS 1000 software and hardware release and just to keep you interested, we will throw in ways to make your VOIP solution fully available with Disaster Recovery solutions that are enabled in these two Nortel releases.

 

Oak Creek Canyon A

Monday / 8:30AM

Oak Creek Canyon A

Wednesday / 8:30AM

 

 

BCM 50 3.0/BCM 4.0 Update

Presenter:  Jeff Sweatland

 

Learn more about what is new with the Business Communications Manager 50 Release 3.0 and release 4.0 for the BCM200/400.  Get a good understanding of what features have been added to the releases and how they can help in your business.  New features in the VoIP space add some fantastic capabilities to your branch or small office locations.

 

Oak Suite Rm 1054

Monday / 8:30AM

Oak Creek Canyon B

Wednesday / 8:30AM

 

 

Nortel’s Product Lifecycle Management: What EOL Really Means

Presenter:  Miesha Stoute

 

Learn more about how Nortel plans product life cycle, what all the terms mean.  We will also look at some Life Cycles of common product and where they are going.  Learn when a release of software you are using for your BCM, CS 1000 and other Nortel products will be End of Life and how they will be supported in the future.

 

Oak Creek Canyon A

Monday / 10:15AM

Oak Creek Canyon A

Wednesday / 10:15AM

 

 

E-911 Location ID: Campus, Remote, Nomadic, TDM, VoIP, Hybrid Environments

Presenter:  Mark Fletcher

 

Understanding E911 as it applies to enterprise PBX solutions is a critical topic on most telecommunications managers to-do list. This workshop will cover the the E911 system in general as well as the recent enhancements that have been added to the CS 1000 Release 5.00 stream of software. Learn about IP telephone discovery mechanisms as well as on-site notification and caller ID management. Those attending this workshop will have a better understanding of how their environment is affected by E911 as well as a deeper knowledge of the tools that Nortel has to offer to provide solutions to common problems.

 

Oak Creek Canyon B

Monday / 3:30PM

Oak Suite Rm 1054

Tuesday / 10:45AM

 

 

Securing Your IP Telephony Environment

Presenter:  Brian Matthews

 

If you have deployed a VoIP environment or are looking to do so, you need to be at this workshop.  Learn about techniques and products to help you defend your VoIP telephony solution from those unwanted intruders and attacks that can bring the system to its knees.

 

Oak Suite Rm 1054

Monday / 3:30PM

Juniper Suite Rm 1055

Tuesday / 10:45AM

 

 

Planning and Deploying your Unified Communications Network - Critical Considerations

Presenter:  Matt Yeagle

 

Thinking about how Unified Communications would help your company, but you’re not too sure how you would go about planning for and deploying a corporate wide UC solution and integrating it with your Nortel telephony infrastructure?  This workshop will provide you with all the necessary information that you will need to get started in Unified Communications.

 

Juniper Suite Rm 1055

Monday / 10:15AM

Juniper Suite Rm 1055

Wednesday / 8:30AM

 

 

 

Mobility Solutions

Presenter:  Jeff Sweatland

 

Learn about how you can enable your Wireless LAN network with voice.  What solutions should you be looking at, and how do you ensure quality of experience for your users?

 

Oak Creek Canyon B

Tuesday / 3:30PM

Oak Suite Rm 1054

Wednesday / 10:15AM

 

 

Why Nortel's Business Optimized Networking Data Portfolio ?

Presenter:  Peter Ely

 

If one vendor claimed to have compelling advantages over another across these requirements - wouldn’t you want to investigate more?

 

Attend this session and hear :

1) How Nortel Data Solutions offer

•           Up to 7x the resiliency

•           Up to 20x performance increase

•           150% more energy efficient than comparable Ethernet solutions

•           And provide significantly lower total cost of ownership

 

2) An introduction to the Business Optimized Networking data portfolio and the role it can play in your network

 

Juniper Suite Rm 1055

Tuesday / 3:30PM

Juniper Suite Rm 1055

Wednesday / 10:15AM

 

 

Telecom Expense Management – An End User Panel Discussion Workshop

Presenter:  Mary Powell - A-1 Teletronics 

 

Don’t miss this one, it’s scheduled for only one presentation

As a part of this year’s  Wild, Wild West Conference,  Mary Powell, A-1 Teletronics is  introducing a NEW and EXCITING end-user panel discussion workshop.  The topic will be Telecom expense management.  Topics for discussion will include, but are not limited to:  Cost saving tips; Outsourcing options; Auditors – internal/external; Contract negotiations; Writing RFPs; Inventory management; Using two maintenance vendors; Dealing with Telcos

 

Ironwood Suite Rm 1052

Monday / 10:15AM

 

 

CUSTOMER SERVICE Winning & Keeping Customers

Presenter:  Mary Powell - A-1 Teletronics

 

The only way to stay ahead of the competition is to be better than them.  This presentation will show you how to do that by focusing on customer service. Learn how to talk to customers, what to say and not say, and how to make them feel good.  Find out how to set your customers expectations, and then exceed them.

 

Ironwood Suite Rm 1052

Monday / 3:30PM

Oak Suite Rm 1054

Wednesday / 8:30AM

 

 

VoIP for the City of Seattle – Lessons Learned (And Still Learning!)

Presenter:  Stephanie Venrick - City of Seattle

 

Seattle has a complex Telecommunications Network.  Many remote sites utilize Norstars and OPX circuits.  The City’s data network consists of CISCO equipment.  The reliability of the two networks is excellent.  However, many of the remote sites had issues with low volume, static and slow data transmissions.  We implemented VoIP to solve the problems.  Over 40 locations converted VoIP in 2005 (43 more in 2006).  Numerous issues were encountered.  This presentation will illustrate how they were resolved.  Issues include:  analog lines, paging, hardware, T1’s cut-over, infrastructure, QOS, operations, change management, documentation, implementation schedule, staff labor and training. 

 

Oak Suite Rm 1054

Monday / 10:15AM

Oak Suite Rm 1054

Tuesday / 3:30PM

 

 

TM3-CS1000 Telephony Manager Power Hour

Presenter:  Mike Bendo - eTel Technologies

 

This presentation will deliver valuable information about the newly released Nortel CS1000 Telephony Manager System Management and Billing suite – TM 3.  It will reveal latest updates and patches, features and benefits, tips and tricks, and enhancements from the preceding platform – OTM.  Included will be a portfolio overview of the powerful applications now accessible in the latest packaging change, followed by a Q&A session.  We will address common misconceptions about compatibility, affordability, migrations, support, and capacity.  We will also explore ROI, VoIP and OS compatibility, and provide expert guidance about little-known options and alternatives available on the market. 

 

Ironwood Suite Rm 1052

Monday / 8:30AM

Ironwood Suite Rm 1052

Tuesday / 10:45AM

 

 

Successful Wireless Management and Other Compliance Issues

Presenter:  Amy Bailey – Connections and Scott Jonaz - Telebright

 

Enterprise wireless expenditures continue to increase. Productivity demands and the advantages represented by Smart Devices, TREO’s, Blackberries and Windows Mobile Devices have made their adoption the corporate norm. Yet the mandate to control expenditures (typically with overburdened and reduced resources) remains the executive command initiative.

 

In this class we will discuss best practices for wireless management. We will review:

Case for Wireless Management

Relevance & Urgency

Understanding the complexity

Defining Success

Six Critical Success Factors

Measuring Success

We will discuss the importance of an acceptable corporate usage policy, and the legal implications of the latest IRS codes, Liability on company owned devices, Text Messaging issues and more.

 

Juniper Suite Rm 1055

Monday / 8:30AM

Oak Creek Canyon A

Tuesday / 10:45AM

 

 

Nuggets of Knowledge for Newcomers!  

Presenter:  Gail Baugher - Global Knowledge

CALLING ALL NEWCOMERS to switch administration! Are you a bit confused about all those LD numbers and wonder what happens in each and which ones YOU really need? Do you need to change passwords, but don’t know how? Isn’t there a shortcut to programming phones? Do all phones have to ring four times before they forward? What are all those SCH messages, and isn’t there a shortcut to looking them up? Can I backspace? What do all those mnemonics mean? If you need quick, must-know nuggets of knowledge for newcomers, then join us for heaps of helpful hints and handouts!!

Oak Creek Canyon B

Monday / 10:15AM

Oak Creek Canyon B

Tuesday / 10:45AM

 

Understanding SIP

Presenter:  Tim Barr - Telesource

 

SIP is emerging as the key interoperability standard for Voice over IP systems. One reason is the ability of SIP to help provide "presence" information: whether a user is connected to the network or not and even where he/she is located.

 

This is a non-technical session that looks at some technical issues.  We will take a look at SIP and how it is supporting converged applications, presence, location, and policy to enhance productivity. We will also explain important elements of the standards body process and the interoperability issues between multiple vendors.

 

Juniper Suite Rm 1055

Monday /  3:30PM

Ironwood Suite Rm 1052

Tuesday / 3:30PM

 

 

Call Recording Fundamentals: Conversation Recording Methods for Nortel IP, Digital, and Analog Phone Users
Presenter:  David Wilding, TelStrat  

This session describes the different methods of implementing conversation recording in Meridian 1, SL-100, CS 1000, CS 2100, BCM, and Norstar voice networks – regardless of the recording solution’s manufacturer. Whether implementing recording via trunk tap, line tap, DN in monitor mode, ‘in-skin’ solution, or obtaining VoIP data for IP phones, the session discusses pros and cons associated with each interface.

Participants learn the groundwork for upgrading or deploying conversation recording systems today and into the future based on their recorded terminals/phones, network architecture, and application requirements.

Ironwood Suite Rm 1052

Wednesday / 10:15AM

 

Wireless-enabled Voice and Other Applications

Presenters:  Ric Lukasiewicz and Brett Schavey, Meru Networks

 

WiFi wireless networks have been pervasive in the enterprise for years. However, many have been "networks of convenience."  Companies are increasingly finding the increasing reliance of running all applications wired and wirelessly.  There are also clear competitive advantages initially experienced for healthcare, retail, wholesale, and education. There is a new technology shift in the industry with 802.11n.  We will also discuss implementations of 300mb 802.11n and why clients are deciding where in their installations to not wire and save major cost using 802.11 WiFi wireless.

 

Ironwood Suite Rm 1052

Wednesday / 8:30AM

 

 

 


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